Refund Policy2019-11-15T23:34:44+00:00


MatchPipe will gladly exchange or refund items within 7 days of purchase with an original receipt. Items must be in their original state.

All returned merchandise will be refunded in the original form of payment.

To protect our customers from fraudulent activity, MatchPipe reserves the right to request valid photo ID for the purposes of validating customer information when processing a return or exchange.

For more information, please contact Roots Customer Service at 1-855 243 0979 or


Returns or exchanges can be made in-store or online.

In-store returns and exchanges can be made at any store that carries it in Canada or the US.

Online returns and exchanges can be shipped back to us.

The following information must to process your return or exchange:

First & Last Name

Order Number

Phone Number

Email Address (used to place your order)

Please pack and seal your return securely using an insured carrier service. Your shipment must be sent prepaid. We do not accept C.O.D. deliveries.

Send your package to:
1000- 10 Four Seasons Pl. Toronto, ON. M9B 6H7 Canada

 Tel: 1-855 243 0979 Email: